The Secret to Stopping Employee Turnover and Conflict

Retaining top employees is no easy task. It is no secret that sometimes people leave the managers, not the companies. At times, organizations face high turnover due to poor communication from management.

Take the case of the manager who received several complaints after employees quit. Exit interviews revealed a common theme: the manager’s communication style is belittling and dismissive. Employees reported they felt unheard, undervalued, and disrespected. 

When managers fail to adapt their communication style to the needs of the team, a one-size-fits-all communication style will most certainly fail. Working teams are typically diverse with all kinds of personalities, preferences, and working styles.

In order to get anyone to understand the message you are sending, you have to speak in their language, not yours

DISC is a powerful tool that can help managers identify and understand different behavioral styles. It divides personalities into four types:

The (D) personality type is decisive to problems. They tend to be direct, and results-oriented. If you are talking to a (D) get straight to the point

The (I) personality type is inspiring to people– These Individuals are outgoing, more likely to be chattier, optimistic and just want to be liked. 

The (S) is structured – structured individual's enjoy steadiness through the pace of the day. Consistency and stability is where the (S) thrives.

Compliant (C) – These team member are analytical, detail oriented and focused on making sure procedures are done accurately. 

Each of these styles brings a unique set of strengths and challenges to the workplace. Understanding the behavioral tendencies of employees through DISC can provide managers with insight on how to adjust their communication to meet individual needs. By incorporating the DISC assessment into leadership development, managers can better understand the unique behavioral styles of their team and create an environment where everyone feels heard, respected, and engaged. In doing so, they’ll not only improve communication but also employee retention, morale, and productivity.

If your organization is facing retention issues due to poor communication, tools like DISC can help you. Don't let poor communication hinder your success. Reach out today to schedule a consultation and learn how DISC can improve your workplace culture, boost employee retention, and drive productivity.